Privacy Policy & Terms of Service

Privacy Policy

Privacy Policy
Effective Date: April 9, 2026 Last Updated: June 28, 2026

Philippi International, Inc., DBA Sports Serve, LLC (“we,” “us,” or “our”) operates characteradvantage.org (the "Site"). We respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose your personal information when providing services to you through our website, products, and services that link to this policy and our practices for using, maintaining, and protecting that information.

1. Information We Collect

Personal Information You Provide: When you download free resources, purchase products, sign up for a webinar, or a community, or book a coaching session, we may collect your name, email address, and payment information.

Automatically Collected Information: We may collect certain information automatically when you visit the Site, including your IP address, browser type, device information, pages visited, and referring URLs. We use cookies and similar technologies for analytics and site functionality.

Payment Information: Payment processing is handled by third-party providers (e.g., PayPal). We do not store your full credit card number or financial account details on our servers.

2. How We Use Your Information

We use the information we collect to:

→ Deliver products, services, and downloadable resources you request.

→ Send email communications related to your purchases and account.

→ Send marketing emails if you opt in (e.g., via lead magnet download).

→ Improve the Site, our products, and your experience.

→ Process payments and manage your account.

→ Comply with legal obligations.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Email Communications

When you download The Compass Check™ or other free resources, you will be added to our email list. You may unsubscribe at any time by clicking the “unsubscribe” link in any email. We use Stan Store (or a similar email service provider) to manage our email communications.

4. Cookies & Analytics

We use cookies and similar tracking technologies to analyze traffic and improve the Site. We may use Google Analytics or Framer’s built-in analytics to understand how visitors interact with our content. You can control cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party services for payment processing, email delivery, analytics, and donation management. These services have their own privacy policies, and we encourage you to review them. Third parties may include: PayPal (payments), Stan Store (email), Google Analytics (analytics), PayPal (donations), Stan Store (booking), Zoom (webinar), ChatGPT (story companion).

6. Data Security

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no website, mobile application, system, method of transmission over the Internet, or electronic storage is completely secure, and we cannot guarantee the security of your data transmitted to, using, or in connection with the Site. Any transmission of your personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal information against unauthorized use, disclosure, and access.

7. Children’s Privacy

The Site is intended for parents and guardians of young athletes, not for children under the age of 13. We do not knowingly collect or retain personal information from children under the age of 13, and we have safeguards in place to attempt to ensure we do not inadvertently collect or retain such information. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

We strongly urge children to check with their parents before entering information on the Site and urge parents to discuss with their children restrictions concerning the online release of personal identifying information to anyone they do not know.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You may also have the right to opt out of certain data processing. The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request. To exercise any of these rights, please contact us at info@characteradvantage.org.

9. Changes to This Privacy Policy

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Site or providing us your information, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. We may update this Privacy Policy at any time at our sole discretion. The date the Privacy Policy was last updated is identified at the top of the page. Your continued use of the Site after we make changes as described here is deemed to be acceptance of those changes, so we encourage you to review this Privacy Policy periodically to stay informed on how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@characteradvantage.org

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Terms of Service

Terms of Service
Effective Date: April 9, 2026 Last Updated: June 28, 2026

Welcome to characteradvantage.org (the “Site”), operated by Sports Serve, LLC (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

Please read the Terms carefully before you start to use the Site. By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Products and Services

We offer a range of products and services designed for parents and guardians of young athletes. Descriptions and availability of products are subject to change without notice. We reserve the right to modify, discontinue, or limit access to any product or service at any time.

3. Purchases, Payments, and Refunds

All purchases made through the Site are processed by third-party payment providers (e.g., PayPal). By making a purchase, you agree to the payment provider's terms and conditions. Additional terms and conditions may also apply to specific portions, services, or features of the Site. All additional terms and conditions are hereby incorporated by this reference into the Terms.

Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change pricing at any time without prior notice. Refund requests must be submitted within 30 days of purchase by contacting info@characteradvantage.org. Refund eligibility is determined at our discretion based on the nature of the product and usage.

4. Intellectual Property

The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, logos, course materials, assessments, downloadable resources, and arrangement thereof) are owned by Sports Serve, LLC., its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not access or use for any commercial purposes any part of the Site or any services or materials through the Site. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Site in breach of the Terms, your right to use the Site will stop immediately, and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by Sports Serve, LLC. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

5. Trademarks

"CHARACTER advantage," "Parents Compass Playbook," "Compass Circle," "Compass Check," "Compass Circle Community", and "Skill × Character = Capacity" are trademarks or service marks of Sports Serve, LLC. You may not reproduce, distribute, modify, or create derivative works from any content or materials from this Site without our prior written permission.

6. User Conduct

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site:
→ In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
→ To reproduce, share, or distribute paid content (courses, playbooks, coaching materials) without authorization.
→ Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site, including their ability to engage in real-time activities through the Site.
→ Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

→ Use any manual process to monitor or copy any of the material on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
→ Use automated tools (bots, scrapers) to collect data from the Site.

→ Otherwise attempt to interfere with the proper working of the Site.

We reserve the right to terminate access for any user who violates these Terms.

7. Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER SPORTS SERVE, LLC NOR ANY PERSON ASSOCIATED WITH SPORTS SERVE INC. MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE. WITHOUT LIMITING THE FOREGOING, NEITHER SPORTS SERVE, LLC NOR ANYONE ASSOCIATED WITH SPORTS SERVE, LLC REPRESENTS OR WARRANTS THAT THE SITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SITE OR ANY SERVICES  OR ITEMS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. OUR PRODUCTS PROVIDE EDUCATIONAL INFORMATION FOR PARENTS AND ARE NOT SUBSTITUTES FOR PROFESSIONAL COUNSELING, THERAPY, OR MEDICAL ADVICE.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Site will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SITE  OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY SITE LINKED TO IT.

TO THE FULLEST EXTENT PROVIDED BY LAW, SPORTS SERVE INC. HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

8. Limitation of Liability

To the fullest extent pROVIDED by applicable law, Sports Serve Inc., its officers, directors, employees, and agents shall not be liable for ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, INCLUDING any indirect, incidental, special, consequential, or punitive damages, including but not limited to, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, loss of profits, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF DATA, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE .

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless Sports Serve, LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, any use of the Site's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Site.

10. Governing Law

All matters relating to the Site and these Terms, and any disputes or claims arising under or related to these Terms, shall be governed by and constructed in accordance with the laws of the State of Georgia without giving effect to any choice of law provision or rule (whether of the State of Georgia or any other jurisdiction).

Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of Georgia. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

11. Waiver and Severability

No waiver by Sports Serve, LLC of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Sports Serve, LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

12. Entire Agreement

The Terms and our Privacy Policy constitute the sole and entire agreement between you and Sports Serve, LLC regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time at our sole discretion. All changes are effective immediately when we post them. The date the Terms was last updated is identified at the top of the page. Your continued use of the Site after posting of revised Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically, so you are aware of any changes, as they are binding on you.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at: info@characteradvantage.org